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Lushvow Luxury Perfume firm of Rupali Enterprises, Nagpur based on industry standards and best practices for luxury perfume e-commerce businesses in India, here’s a comprehensive 7-day return policy for the Lushvow perfume website:
Products are eligible for return within 7 days from the date of delivery only under specific conditions. The item must remain unused, unopened, and in its original condition with all seals, tags, and packaging intact. Returns are exclusively accepted for damaged products, defective items, incorrect products shipped, or incomplete orders.
Perfumes are non-refundable once opened or used due to hygiene and safety concerns. Personal fragrance preference or dissatisfaction with scent is not considered a valid reason for return or exchange. Products with less than 95% of the original liquid remaining cannot be returned. Promotional items, clearance products, and gift cards are typically non-returnable unless defective.
Customers must contact customer support before sending any product back, as returns without prior notification will not be accepted. An unboxing video is mandatory for processing return requests, along with clear photos showing the damage or defect. Returns must include the original purchase receipt or proof of purchase.
For perfume products, manufacturing defects include broken or leaking bottles with visible cracks caused during production, and malfunctioning spray mechanisms where the nozzle is completely blocked without evidence of customer mishandling. Damages due to courier mishandling during transit qualify for exchange or refund, while damages from neglect, improper usage, or wrong application are not covered.
Once the return request is approved and the product is received and inspected, refunds are processed within 7-10 working days to the original payment method. Shipping and return courier charges may be deducted from the refund amount, typically around ₹450. If an order is cancelled before dispatch, the entire amount is refunded, but cancellations after shipment will have courier and processing fees deducted.
Customers are responsible for return shipping costs unless the return is due to an error by the company, such as wrong item delivery, defective products, or damaged items during transit. In cases where the company is at fault, all replacement or return charges are borne by the business. A trackable shipping service with insurance is recommended for return shipments.